Shipping and Returns
Order Processing and Shipping Times:
We process and ship orders within 3-5 business days on standard shipping. Orders placed after 3pm PST are processed the next business day. Orders are not shipped on weekends or holidays.
Express Shipping:
Express shipping is available for select scents and inventory. Please specify your required delivery date and inquire about availability before placing your order.
International Shipping:
We do offer international shipping upon request. Please contact us for a shipping quote, destination-specific details, and available scents. Customers are responsible for any customs duties, taxes, or import fees incurred in their country.
Shipping Rates & Carriers:
Standard shipping rates apply and are calculated at checkout. Expedited and international rates vary based on destination, weight, and courier (USPS, UPS, FedEx, DHL).
Shipping Restrictions:
We do not ship to P.O. boxes or APO/FPO addresses. Certain scents or vessels may be restricted from shipping outside the United States due to customs regulations. Please check your local customs before placing an order. We are not responsible for delays due to these restrictions.
Lost or Damaged Packages:
If your package arrives damaged or does not arrive within the expected delivery window, please notify us within 7 days of receipt with a photo and description. We will arrange for a replacement or refund as appropriate.
Return Policy:
We accept returns only for shipments that arrive broken, or for candles that do not burn fully as intended. Each batch is rigorously tested for performance and fragrance.
We guarantee usability and quality of our wax and wicks. If a candle fails to burn properly, please contact us for resolution.
Please note: Fragrance preferences are personal and cannot be guaranteed. If the scent is not to your taste, we cannot offer returns or exchanges for that reason.
Exchanges & Refunds:
Approved returns will be eligible for exchanges or refunds as determined by our team. Original shipping costs are non-refundable unless the return is due to product defect or damage.